Contact

Everything reaches the same inbox, and a person reads it. There is no ticket system, no chat widget and no telephone number, because a two-person catalogue staffing a phone line would be a fiction. What there is: an email address that works.

Worth writing to us about

• A factual error — a size, a piece count, a material or a care instruction that does not match the listing. These are the ones we most want, because the whole point of the site is that the facts are right.
• A price that has drifted a long way from what the listing now says. Figures here are read at each rebuild and go stale in between.
• A broken link, a missing image, or a page that renders wrongly on your device — tell us the browser and roughly the screen size.
• A product from the range that is missing from the catalogue.
• Anything about how the site uses data, or a request concerning your own.

What has to go to Amazon

Anything attached to an order. Where the parcel is, when it will arrive, changing the address, cancelling, starting a return, chasing a refund, invoices and VAT receipts. Not because we would rather not — because we cannot. This site holds no order records, has no access to your Amazon account and never learns whether a visit ended in a purchase.

Guarantee and warranty claims on the product itself also sit outside this site. Those run through the seller on the listing and, where applicable, the manufacturer. We can tell you what the listing says about a product; we cannot stand behind it.

Replies

A real person answers, which means it is not instant. Corrections tend to be dealt with fastest, because they usually amount to a one-line change and a rebuild. Requests that need us to re-read a source listing take longer. Automated marketing, link-exchange and guest-post offers are read and not answered.